• How to order?

• How long does it take for my order to be completed?

• What are the rush service options?

• What are the rush service options?

• Do you accept orders from outside the US?

• Can my artwork have color schemes, layouts and styling that I don't see on the site?

• What are the specifications that the photos I am sending need to meet?

• How do I send you my photos?

• Do I get my photo(s) back and in what condition?

• Can I upload more photos at a later date?

• What is the difference between a photo and a subject?

• How many subjects or photos can I have?

• Can I use photos that are professionally taken (by photographers)?

• Will I be able to approve the proof before it is printed on canvas?

• Why have I not gotten an email from PhotoCrazed showing me my proof or my order information?

• What methods of payment does PhotoCrazed accept?

• What is PhotoCrazed's cancellation policy?

• What happens if I order and never send you my photo?

• Is the canvas treated with anything?

• How will my artwork be shipped to me?

• Do I get a discount if I order a duplicate copy of my PhotoCrazed artwork in a different or the same size?

• Can I change my photo(s) after I have already submitted it/them?

• Can I add additional photos after I have already approved of my design?

• Can I change my design after I have already selected it?

• How many revision am I entitled to?

How long does it take for my order to be complete?
You should receive your PhotoCrazed artwork order with in 2-10 business days of your approval of the design. Usually the photocrazed process takes approximately 2-3 weeks, from the time you place you order to the time you receive your artwork. If you need your artwork sooner, we can expedite it with rush service options.

What are the rush service options?
We offer different levels of rush services. Any order that utilizes the rush service option will be given priority in the production process, according to its level of service. Rush service DOES NOT include the required shipping costs. You will be able to select the shipping method during the check out process. Applicable shipping charges will be added to the order total upon shipment.

The rush service options are as follows:
Normal Rush $45: Production time within 6-10 Business Days from Receipt of Customer Photos.
Express Rush $75: Production time within 3-5 Business Days from Receipt of Customer Photos.
Elite Rush $100: Production time within 1-2 Business Days from Receipt of Customer Photos.

Delivery time frames are approximate. They assume timely customer approval of design proof and are based on shipping provider's longest delivery estimate. We cannot be held responsible for packages lost, rerouted or mishandled by the shipping provider. We guarantee this service as long as all guidelines are followed. If we are unable to provide this service, you will receive a full refund on the rush fee.

Do you accept orders from outside the US?
Yes. We ship to any area covered by FedEx, DHL and the US Postal Service.

Can my artwork have color schemes, layouts and styles that I don't see on the site?
Absolutely. We are happy to make a design according to any customer specifications. We welcome customer input and your design options are practically without limit. Using the samples that appear on the site as a reference, you can write your own design preferences in the customer design comments field. (For Warhol style designs and any multiple panel design please be sure to specify the color for each panel)

Furthermore, if you want us to create a design that is completely customized and different from anything that appears on the site, click on the Custom Designs section at the bottom of the products page and fill in the relevant order details.

What specifications do the photos that I am sending need to meet?
The photo should be clear, in good condition, and have no shadowing. The size of the subject’s face in the photo should be at least the size of a quarter. A digital photo in size should be at least 100kb. Don’t worry if you are not sure if your photo meets the requirements. Just ask us and we’ll let you know.

How do I send you my photos?
You have two options. You can either send us your photos through postal mail or you can upload your photos through our website.

To send your photos through the mail:
Send photos to:
Photo submission
313 Ogden Ave
Teaneck, NJ 07666

We recommend you safely pack your photos when mailing them, as we cannot be held responsible for photos damaged on route. When sending us your photo(s) we recommend that you also include an accompanying diagram with any specific details you would want us to know, when creating your PhotoCrazed artwork. The more specific you are in what you want the more exact we can be.

Also please include a copy of your order receipt. The receipt can be printed from our website after you complete your order. Please make sure to confirm that your name, address, and phone number are correct on your receipt.

To send your photos through website:
At checkout click on UPLOAD PHOTOS. Please follow these guidelines when uploading your images: The images should be scanned at 300 dpi at 100% resolution as a JPEG, JPG or tif file. The recommended file size is over 300K; any files sent should be at least 100K. We will contact you via email once we receive your digital photos. If you have any questions, please “contact us”.

Do I get my photo(s) back and in what condition?
Yes. We don’t damage your photo(s). We only scan your photos and put them in a safe place until your order is ready to be shipped. We send back your photos with your finished artwork.

Can I upload more photos at a later date?
Yes. You can upload more photos at a later date by clicking on the 'My Account' button at the top of the website. Upon entering the upload page, enter your order number and password, and proceed to upload your additional photographs. Please inform us if you are planning on sending additional photo(s) at a later date, so that we don’t start working until we receive all photos.

How many subjects or photos can I have?
Each design entitles you to a specific amount of subject(s) or photo(s). If you wish to add more subjects or photos to your artwork, you may do so for a supplementary fee per each added subject/photo. When you click on a design on the website, its description will specify how many free of charge subjects or photos you are entitled to for that design.

What is the difference between photo and subject?
Designs can accommodate either one photo or numerous photos. Each photo may have one or more subjects in the photo. A subject is the central focus of the photo. A subject can be almost anything - a person, an animal, a building or a car. A photo with 3 subjects, for example, can be a photo of 2 pets and their owner or it can be a photo of 2 parents and their child. Taking the same image (e.g., a person, a pet) from two different photos is considered two different subjects.

For example, a design may accommodate one to four photos with 2 subjects free of charge and a $10 fee for additional subjects. In that design you may decide to use four photos of a husband and wife. In the first photo you may have the husband and the wife together (2 subjects). In the second photo, you may have a different picture of the wife (1 additional subject). The third photo may be a different picture of the husband (1 additional subject). Finally, the fourth photo may be a different picture of the husband and wife (2 additional subjects). The first 2 subjects in the design would be free of charge and the additional 4 subjects would cost $10 each. The final subject fee would be $40 due to the 4 additional subjects in the artwork.

In some designs, there is no subject charge. In these designs there is instead a photo charge. If a design, for example, accommodates 4 photos, with two photos free of charge, each additional photo may cost a nominal fee. But in the photos you can have numerous subjects and you will not be charged per subject.

Can I use photos that are professionally taken (by photographers)?
Photos that are professionally taken (by photographers) must have a consent letter from the photographer(s), granting PhotoCrazed permission to reproduce their photos. The professional photographers may sign a personally written letter of consent.

Will I be able to approve the proof before it is printed on canvas?
Of course. In fact, we will never print on to canvas with out your approval. We want you to be completely satisfied with your PhotoCrazed art work.

Within a week of receiving your photos, we will send you an e-mail with a proof of your PhotoCrazed artwork. If you approve of the design, you can accept it by clicking on the “Accept” button of the email and we will complete your order. You will then receive your PhotoCrazed artwork and original photo(s) with in two weeks of approval (even faster if you select rush service).

If you do not approve of the artwork’s proof, you may click on the “please modify” button. We want you to be happy with your final PhotoCrazed art work and will work diligently to make sure you are satisfied with the result. Please write your suggestions and concerns and we will modify the design until it fits to your liking. Once approved, we will finish the process and send the artwork out to you.

Why have I not gotten an email from PhotoCrazed showing me my proof or my order information?
An email is sent out immediately upon receipt of your order and emails are sent out when your order has been updated and we need your response. These emails can be screened out by the email account's filter/spam settings. Check the spam or bulk folder in your email for any messages from PhotoCrazed. In your email's security or filter settings, be sure to unblock any emails coming from the domain photocrazed.com. If you have not found any emails from us that you were expecting, then please call us or email us at support@photocrazed.com.

What methods of payment does PhotoCrazed accept?
We take Credit card (MasterCard and Visa), certified check and money orders.

If you pay by credit card, you will be charged half of the amount of your bill as soon as we start working on your project. The other half of your bill will be charged when the artwork is ready to be shipped. If you use check or money order you will be charged the full amount as soon as we start to work on your project.

What is PhotoCrazed's cancellation policy?
If you cancel before we start to work on your project, you will get a 100% money back guarantee. If our designers already started working on your art piece but didn’t yet print your art we can give you fifty percent back of the full amount. Unfortunately if you cancel your order after we receive your approval and we print your artwork we will not be able to refund you.

What happens if I order and never send you my photo?
We will keep your order in our records so when you do send the photo we will have all information in place to process your order immediately. If we don’t receive your photo within 30days from the time you had originally placed your order, there will be 5% set up fee. The set up fee will become a credit to your order if you send us your photo at a later date.

Are the canvas treated with anything?
We treat all our canvases with a high performance coating formula to help protect from fading which is caused by UV rays and abrasion. Our canvas treatments help conserve your art work so you can enjoy it for many years to come.

How will my artwork be shipped to me?
We ship your artwork by either Ground delivery (1-5 business days), Express delivery (1-3 business days), or Priority delivery (1-2 business days). If you need your artwork very quickly contact us for rush delivery options. If your artwork is damaged due to shipping, contact us within one day and we will immediately replace it.

Do I get a discount if I order a duplicate copy of my PhotoCrazed artwork in the same or different size?
Yes you do, there is a 30% discount off the additional copie(s) if the artwork piece(s) are the same size. If there are different sizes, the discount will apply to the smaller artwork piece(s).

Can I change my photo(s) after I have already submitted it?
Sure. If you want to change the photos that you have already submitted, and we have not yet started to work on your proof, you may change them at no additional charge. But, if we have already started to work on your original photos, there will be a supplementary charge ($42 or 18% of the art piece cost, the lesser of the two values) to modify your artwork. If you decide to add more photos after a new proof has already been supplied, the same policy will hold true. The cost of the artwork will be increased, as always, with the addition of more subjects. If we have already printed your original design onto canvas, we unfortunately cannot grant this request or give any refunds. .

Can I add additional photos after I have already approved of my design?
Sure. You can submit additional photos after you have approved of your design if we have not yet printed your artwork onto canvas. We will modify your artwork with a supplementary charge ($42 or 18% of the art piece, the lesser of the two values). If you decide to add more photos after a new proof has been supplied, the same policy will hold true. The cost of the artwork will be increased, as always, with the addition of more subjects. If we have already printed your original design onto canvas, we unfortunately cannot grant this request or give any refunds.

Can I change my design after I have already selected it?
Sure, we will change the design for free, only if we have not yet started to work on your original design selection. But, if we have already started to work on your original design selection, there will be a supplementary charge ($55 or 18% of the art piece, the greater of the two values), to change the design selection. If we have already printed your original design onto canvas, we unfortunately cannot grant this request or give any refunds.

How many revision am I entitled to?

In PhotoCrazed we are always looking for ways to make our customers satisfied with their art piece, we send a proof before printing the artwork so that the customer can review it and give us feedback. We highly value our customers’ opinion and we are always encouraging them to send us any comments regarding the proof. It is our commitment to diligently work on the proof to make sure you are satisfied with the result. Our designers will make all the necessary changes free of charge and more importantly we’ll keep making changes and will not rest until you are happy with the result and approve the proof.